Delivery

Dispatch & Delivery

When are orders dispatched?

We endeavour to dispatch all orders received before 2pm Monday-Saturday (excl. Bank Holidays).

During peak seasons, for example: Black Friday, and Christmas, there can be delays in shipping with a higher volume of orders needing to be processed. Of course, this is not ideal for anyone, and we work hard to make sure all orders are processed as quickly as possible. Express orders do get priority if we are delayed in shipping orders.

IF THERE ARE ANY DELAYS IN DISPATCHING ORDERS, THIS IS ALWAYS STATED AT THE TOP OF THE WEBSITE.

If you have placed an order that contains both a pre-order item and an in-stock item, you should expect your order to be dispatched when all items are readily available. If you wish to receive items as quickly as possible, please place separate orders.

Express & Saturday

Express Courier

Express orders will be dispatched same-day if received before 2pm Monday-Friday (excl. Bank Holidays).

After 2pm, orders will be dispatched the next working day.

Saturday Courier

Saturday Courier orders are dispatched on a Friday. They will only be delivered on a Saturday.

Orders must be received before 2pm Friday to be dispatched for Saturday delivery.

Bank Holidays

Bank Holiday

Please note that our office is closed on Bank Holidays. While our warehouse is open, there are limited staff during the Bank Holiday's, and none of our courier partners collect parcels from us, or deliver on Bank Holidays.

Local Bank Holidays and closures may also affect your delivery. For example, 2nd January is a Bank Holiday in Scotland, but not in England.

Delivery is by royal mail.

  • INTERNATIONAL SHIPPING

    Please note, customers are responsible for any customs charges or import duties payable on receipt of international deliveries.

    If a delivery is refused by the customer or returned due to non-payment of any charges or duties, or the provision of an incorrect address, any charges incurred by our company in shipping and recovering the package may, at our discretion, be deducted from any refund later given for the order.

    Economy

    There is no tracking with economy. Please select Express shipping if this is something you would like.

    Please note that delivery times are just estimated quotes by the courier companies. Delays do happen occasionally as there are many uncontrollable factors in the process of shipment.

  • What is eligible for a return or cancellation?

    Anything that's unopened is fine for return and all orders are free to be cancelled before departure.

    Please note that all money will be refunded once the package has arrived back with us safe and secure.

    If the package has been opened or tampered with you will not be refunded or be dispatched a new or original package.

  • All orders are free to return

    In the UK, the Consumer Rights Act 2015 states that the seller is responsible for the reasonable cost of returning goods if the consumer rejects them.This includes the cost of postage.

  • Liability for any supplementary costs incurred by a customer caused by a delayed/lost/misrouted

    Any lost items will be refunded or resent out.

    As soon as itams are sent out any delays or misrouted are completely out of are hands but if the delays are because of us then a heads up will be emailed to you and if taking to long a discount code will be sent aswell.